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Terms and Conditions
In these Terms and Conditions, "DZEE Textiles LLC" and “DBA Ryotei Traders” refers to Our Company and includes any variation of this name such as DZEE Textiles, D-Zee Textiles LLC, DZEE, DZEE USA, DZEEUSA, or DZEE Textiles Wholesale, www.dzeeusa.com.
The term “Company” and “Seller” (referred to as "the Company," "We," "Us," or "Our" throughout these Terms and Conditions ) refers to DZEE Textiles LLC
“Standard Terms of Service” (referred to as “Terms” or “Terms and Condition”) encompass the entire Terms between You and the Company concerning Your use of our Products and Services.
The term “Website” and the “Site” refers to any of the following: www.dzeeusa.com, www.dzeetextiles.com, www.thehotelsupplies.com, or www.ryotei.com.
“You”, “Your”, and the “ Customer” refers to the individual accessing or using the Products and Services or the company or legal entity on behalf of which such individual is accessing or using the Products and Services, as applicable.
“Parties” refers to the Company, You, Your employees, and any other representatives acting on Your behalf, collectively and individually, at the same time.
"Products" refers to all items, including physical and digital goods, listed on our Website, catalogs, and other platforms.
"Services" encompasses all features and functionalities of Our Website, as well as any other services that We provide, either directly or indirectly, to facilitate Your shopping experience. This includes but is not limited to, payment processing, customer support, and delivery services.
If any provision of these Terms and Conditions is found to be unenforceable or invalid under the laws of a specific jurisdiction, that provision shall be modified or removed as necessary to comply with the law. The remaining provisions of these Terms and Conditions shall remain in full force and effect.
By visiting Our Website, reviewing Our catalog and marketing materials, or making purchases online, by phone, or through any other method, You agree to Our Terms. You acknowledge that all sales are governed by the Terms set forth in a written Terms; if no such Terms exists, the sales will be subject to Our standard Terms, which You have received and accepted. Any conflicting provisions in Your purchase orders or other documents or correspondence shall be considered null and void.
The Parties agree that any legal action, suit, or proceeding arising out of or related to this Terms or its breach shall be brought exclusively in the state or federal courts located in Orange County, Florida. The Parties irrevocably submit to the exclusive jurisdiction of the courts in Orange County, Florida, and waive any objections to such jurisdiction or venue, including objections based on forum non conveniens.
This Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
The Parties agree not to transfer or relocate any action to a jurisdiction or venue outside of Orange County, Florida.
The Parties acknowledges that this provision is a material term of the Terms and agrees that the choice of Orange County, Florida, as the exclusive venue is fair, reasonable, and mutually acceptable.
REVISED 09/01/2024
We occasionally update our Standard Terms and Conditions, so please review the Terms regularly on Our Website, www.dzeeusa.com. Your continued use of Our Products and Services signifies Your acceptance of these Terms and any changes made to the Terms.
We are not responsible for and reserve the right to correct technical, typographical, or other errors or omissions on Our Website, printed materials, marketing, social media, or other platforms.
All prices and fees displayed on Our Website, catalogs, social media platforms, and other mediums are subject to change without prior notice. The prices, fees, discounts, and promotions presented may not accurately reflect the amounts at the time of order, which may result in Your final bill varying to account for updates not yet made on those platforms.
In the event of a price change after You have placed Your order, or if a technical error on Our Website necessitates an adjustment to Your total order amount, We will make reasonable efforts to contact You prior to processing Your order. However, there may be circumstances where this is not feasible. We will endeavor to keep all price changes, shipping charges, and other fees updated across Our Website and all other platforms as promptly as possible, though this may not always be achievable.
All of our Products and Services are subject to availability. Limited quantities are available, and Company reserves the right to refuse any orders, cancel any backorders, and discontinue any Services at any time without any notice.
The Company reserves the right to revoke, modify, or discontinue any discounts, promotions, or offers at its sole discretion without prior notice. Once an order is finalized and processed, no current, previous, or future discounts can be applied. An order is deemed finalized once it has been approved or shipped.
Each discount, promotion, or offer is standalone and cannot be combined with any other promotion, discount, or offer. Limit one discount, promotion, or offer per order, per Customer, and per address. Orders cannot be divided between multiple addresses; the entire order must be shipped to a single address.
In the event of a return, refunds or credits will only be issued once the entire order is returned. Promotions cannot be applied or added after the order has been shipped.
Promotions are subject to availability and may vary by season. They may not be available at all times. Please confirm the availability of any promotions before placing Your order.
D ZEE TEXTILES LLC currently collects taxes in the states of Florida, Tennessee, South Carolina, and Maryland. Please be advised that this is required by law.
All Products offered on Our Website, marketing materials, social media, and other platforms are provided on an "AS IS" and "AS AVAILABLE" basis. There are no warranties or guarantees, either expressed or implied, including, but not limited to, warranties of merchantability or fitness for a particular purpose. By purchasing or using any Products described herein, the Customer agree to release and discharge Company from any and all liabilities arising from the purchase or use of the Products, regardless of whether such liability is based on Company's negligence, strict products liability, or principles of indemnity or contribution.
The Company does not guarantee that the Site, its servers, or any emails sent from the Site are free from viruses or other harmful components. The Company shall not be liable for any damages arising from the use of this Site, including direct, indirect, incidental, punitive, and consequential damages.
This Site is provided on an "AS IS" and "AS AVAILABLE" basis. No representations or warranties of any kind, whether express or implied, are made regarding the operation of this Site or the information, content, materials, or Products included herein. You expressly agree that Your use of this site is at Your own risk.
For items still covered under a manufacturer’s warranty, any claims must be addressed directly with the manufacturer. Please contact Us via phone or email if You have any questions.
We are not liable for any delays or damages caused by shipping companies or their drivers.
To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or use, incurred by You or any third party, whether in an action in contract, tort, or otherwise, arising from Your access to, or use of, Our Products, Services, or Website, including any damages resulting from product defects, delivery delays, or damages occurring during shipping, even if We have been advised of the possibility of such damages.
Our total liability for any claim arising out of or relating to the use of Our Products or Services shall not exceed the amount paid by You for the applicable Products or Services.
All content on this Site, as well as in Our catalogs, marketing materials, and other platforms—including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software—is the property of D-Zee Textiles LLC or its content suppliers. This Site is protected by United States and international copyright laws. The compilation of all content on this Site is the exclusive property of D-Zee Textiles LLC and is similarly protected under U.S. and international copyright laws. Additionally, all software used on this site is owned by the D-Zee Textiles LLC or Our software suppliers and is also protected by United States and international copyright laws.
It is the Customer’s responsibility to report any missing or damaged items and any shortages to the delivery driver and the trucking company at the time of delivery. If a signature is required upon delivery, the Customer must accurately note the quantity of any shortages or the nature of any damages on the driver’s copy of the delivery slip, and obtain a claim number from the driver.
To receive credit, You must notify Company within three (3) business days of delivery by providing written notification. Please retain a signed copy of the driver’s delivery slip for Your records. If UPS or FedEx does not require a signature at the time of delivery, the Customer should still notify Company within three (3) business days regarding any shortages, damages, or other claims, in which case the Customer waives the requirement for a signature.
For concealed damage, please contact Us at [email protected] or call 1-800-505-0038 within three (3) business days of receipt. No claims will be accepted after this three-day period. If Your order arrived with an item missing at the time of delivery, please indicate the shortage next to Your signature. You are responsible for verifying Your shipment upon delivery. Failure to note any shortages or damages at the time of delivery waives any liability of the freight carrier and/or Company. If You discover a shortage or damage upon opening Your package or if Your order was not filled correctly, please email Us at [email protected] or call 1-800-505-0038 within three (3) business days of receipt.
When You create an account with Us, You must provide accurate, complete, and up-to-date information at all times. Failure to do so constitutes a breach of these Terms and may result in the immediate termination of Your account on Our Service, releasing Us from any and all liabilities and claims that may arise.
You are responsible for safeguarding the password You use to access the Services and for any activities or actions taken under Your account, whether Your password is associated with Our Services or a third-party service.
You agree not to disclose Your password to any third party. You must notify Us immediately if You become aware of any security breach or unauthorized use of Your account.
Company is not liable for stolen credentials or unauthorized purchases, including any instances of impersonating any person or entity.
Company provides a hassle-free return policy; however, all returns must receive prior authorization from Company. To obtain a Return Authorization, please contact us via email at [email protected] or by phone at 1-800-505-0038. Credits will only be issued for merchandise that is authorized for return, unused, in resalable condition, and in its original packaging. While We may, at our discretion, accept unauthorized returns, no credit will be issued for any merchandise returned without proper written authorization from the Company.
If Company provides return labels, simply affix them to the package and hand it over to the courier or shipping company driver.
Please note that all returns are subject to a 15% restocking fee and shipping charges. Certain items may not be eligible for return or may have specific return instructions. We encourage You to review the information below before initiating a return. If You have any questions regarding Our Return Policy, please reach out to Us at 1-800-505-0038.
Please be aware that customized orders, including special orders and custom-made drop shipments, are non-returnable. The Customer can contact the Company for inquiries, complains or other requests via Toll Free 800-505-0038, or at our local number 863-665-0004, Email: [email protected].
Returns are not accepted after 30 days of sale.
The following items are non-returnable: Food and perishable items, items shipped outside the continental U.S. Hazardous items, including laundry chemicals and pool chemicals, which require special handling and are not returnable due to federal safety regulations. Additionally, all shipping charges, handling fees, fuel surcharges, and any other fees or charges are non-refundable. Please note that all shipping charges and other charges are estimates, and actual shipping charges may vary.
Refused or canceled orders will incur a 15% restocking fee, in addition to return freight charges.
Please be aware that customized orders, including special orders and custom-made drop shipments, are non-returnable. The Customer accepts full responsibility for 100% of the costs associated with refused or canceled custom orders, including any shipping charges, interest, fees, and expenses related to the destruction or disposal of the merchandise.
The Customer are responsible for securing insurance on all local and overseas shipments, as well as export orders.
As security for the payment of all amounts due under this Terms, including the purchase of Products and/or Services, the Customer hereby grants the Seller a lien and security interest in any and all property, including real and personal property, owned or later acquired by the Customer, to the fullest extent permitted by law.
In the event of non-payment or failure to meet the payment terms outlined in this Terms, the Seller may, at its sole discretion, file a lien against the Customer's property, including but not limited to real estate, equipment, or other assets. The Customer agrees to execute any documentation necessary to perfect the Seller’s lien rights, including the filing of a financing statement, deed of trust, or other appropriate lien documentation.
If the Customer fails to pay as required, the Seller shall provide written notice of non-payment to the Customer, granting a reasonable period of [e.g., 15 days] to cure the default before initiating legal action or filing a lien.
The Customer agrees to reimburse the Seller for any and all costs, fees, and expenses, including attorneys’ fees, incurred in enforcing this lien, filing the lien, or recovering any amounts due under this Terms.
Upon full payment of all amounts due under this Terms, the Seller agrees to release any lien filed on the Customer’s property and shall promptly execute and file any necessary documentation to remove such lien.
This clause shall be governed by, and construed in accordance with, the laws of the state of Florida, specifically within the jurisdiction of Orange County, Florida.
Company shall not be held liable for any failure or delay in performing its Services or obligations due to events beyond its control. Such events include, but are not limited to: (a) acts of nature, including floods, fires, earthquakes, pandemics, epidemics, or explosions; (b) war, invasion, terrorist threats or acts, riots, or civil unrest; (c) government orders, laws, or actions; (d) embargoes or blockades; (e) national or regional emergencies; (f) strikes, labor stoppages, or industrial disturbances; (g) breakdowns in telecommunications, power outages, insufficient warehouse or storage space, inadequate transportation services, or delays in obtaining suitable materials; and (h) any other events beyond its control.
Company will notify the Customer within 30 days of such an occurrence, indicating the expected duration of the event. Company will make reasonable efforts to mitigate the failure or delay and minimize its impact. The Company will resume its obligations as soon as reasonably practicable once the cause of the failure or delay has been resolved.
Shipping and/or Tax charges may be applied to Your order.
PROHIBITED ACTIVITIES:
Prohibited activities include, but are not limited to, the following: Posting content that is discriminatory, abusive, threatening, pornographic, or otherwise offensive. Utilizing the platform or site for illegal activities. Sending junk mail, spam, or chain letters, Data Scraping. Disclosing another user's personal information, including usernames and passwords. Misusing any discounts, promotions, or deals. The Company reserves the right to take legal action and claim damages for any prohibited activities or misuse of data, including but not limited to seeking compensation for any losses or harm caused.
Suspension And Termination Account:
We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason.
NO PARTNERSHIP OR JOINT VENTURE ETC:This Terms is not intended to create, and shall not be construed as establishing, any partnership, joint venture, agency, employment, or fiduciary relationship between the Parties. Both Parties acknowledge that the Parties are independent entities and that neither Parties has the authority to bind or act on behalf of the other Parties. This Terms solely governs the provision and use of Our Products and Services and does not imply any ongoing or special relationship beyond what is explicitly outlined herein.
Your privacy is important to Us. Our collection, use, and protection of Your personal information are governed by Our [Privacy Policy], which forms an integral part of these Terms and Conditions. By using the Website, purchasing Our Products, or using Our Services, You consent to the collection, use, and disclosure of Your information in accordance with Our Privacy Policy.
We use cookies and other tracking technologies to improve Your browsing experience, analyze Site traffic, and personalize content. For more information on how We use cookies and how You can manage Your preferences, please review Our Cookie Policy.
We retain Your data for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. You can request to access, update, or delete Your information at any time by contacting Us.
In some instances, We may share Your personal information with trusted third parties to facilitate transactions or provide services, such as payment processors, shipping companies, or analytics providers. We do not sell Your personal data to third parties, and all data sharing is carried out in accordance with applicable privacy laws and regulations.
Any controversy or claim arising out of, or relating to, this Terms, or the breach thereof, shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitration shall take place in Orange County, Florida unless otherwise mutually agreed by the Parties in writing.
The arbitration and this Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
The arbitration shall be conducted by a single arbitrator agreed upon by the Parties, or if the Parties cannot agree, an arbitrator shall be appointed by the AAA.
The Parties shall bear its own costs and expenses in connection with the arbitration, and the Parties shall equally share the arbitrator’s fees, unless the arbitrator rules otherwise.
The arbitration proceedings and any information, documents, or materials submitted in connection with such proceedings shall be confidential and shall not be disclosed to third parties without the prior written consent of all Parties, except as necessary to enforce the arbitration award or as required by law.
The Parties agree that any dispute arising out of or relating to this Terms will be conducted only on an individual basis and not in a class, collective, or representative action.
Notwithstanding the above, The Parties may seek injunctive or equitable relief in a court of competent jurisdiction in Orange County, Florida, for matters related to intellectual property or unauthorized use of confidential information.
Waiver of Jury Trial
The Parties to this Terms hereby voluntarily, irrevocably, and unconditionally waive any right to a trial by jury in any legal action, proceeding, or counterclaim arising out of, or relating to, this Terms or any of the transactions contemplated herein. This waiver applies to any action, whether in contract, tort, or otherwise.
This waiver shall be governed by, and construed in accordance with, the laws of the State of Florida.
The Parties acknowledges that this waiver is a material inducement for entering into this Terms and that both Parties have had the opportunity to consult with legal counsel before agreeing to this waiver.
This waiver shall extend to any amendments, modifications, or renewals of this Terms, and it applies to any disputes between the parties or any related parties.
In the event that any part of this waiver is found to be unenforceable, the remaining provisions shall remain in full force and effect.
The failure of the Company to enforce any provision of these Terms and Conditions shall not be construed as a waiver of the right to enforce such provision in the future. Any non-enforcement of a clause does not limit the Company’s ability to enforce any other provisions or to enforce the same provision at a later time.
